FAQ

Here are some frequently asked questions regarding shows or The Agora... please refer to this page before calling or emailing.

Q: How do I purchase tickets?

A: You can charge tickets by phone by calling the Agora Box Office at 216.881.2221 or by dropping by the Agora Box Office, located in the main lobby of the Agora. The Agora Box Office is open Monday - Friday, 10am - 5:00pm [later on show nights]. We accept Cash, Visa, and MasterCard [credit & debit cards]. There is a $1.25 per ticket service fee for cash purchases, and a $2.50 per ticket service fee for credit / debit card purchases. For questions about hours, ticket availability, or any general questions, please call us at 216.881.2221. Tickets may also be purchased online at ticketmaster.com

Q: My ticket has an assigned seat. I thought it was a General Admission show?

A: Ticketmaster tickets do have a number assigned for each ticket, but it will also say GA, indicating that it is still indeed a general admission show. Some events [such as wrestling] do have assigned seating, but that would be indicated at the time of purchase.

Q: What time do the the doors to the venue actually open?

A: Doors typically open 1 hour before the show. The BackStage Cafe, and the Ballroom Bar will all be operational when doors open. The restaurant and bar will be open before, during and after the show for your convenience.

Q: When is the concert over?

A: Show times vary due to a number of reasons. If the show beginning and end times are not posted, please feel free to call the Box Office for details on a specific event.

Q: Is there Parking available?

A: Yes. The Agora is the only area venue of this kind to provide secured, lighted, on-premises parking in our own paved main lot off Prospect Ave. The price of parking can range from $3.00 to $8.00, depending on the size and cost of the show.

Q: Is there an info telephone number?

A: 216.881.2221

Q: What ages are allowed in the Agora?

A: The venue is all ages, with a few exceptions. Certain events are age restricted due to the nature of that event. If a show is in fact age restricted, this will be noted on The Agora website and on the actual concert ticket.

Q: Is there a parents section if I'm just dropping off my teenagers?

A: We do have a designated parent area. Please inform the security guard at the front door that you are a chaperone and they will gladly direct you to this area.

Q: My kids are under the legal drinking age...will they have access to the bar?

A: The bar is in the lobby and in order to be served, you would have to show proper ID, and be wrist banded. Even if you have a wristband, you can still be carded at the bar. This eliminates the passing off of the wristbands.

Q: What type of security is there?

A: We hire Tenable Protective Services for our concerts.

Q: Do you allow cameras, or recording devices?

A: This is contingent upon the band's rules. We will post information clearly on all entrances.

Q: Can I bring in my Back Pack?

A: For security reasons, we cannot allow this. Please leave items like that in your car. This also applies to items such as thermoses, coolers, lunchmates, etc.

Q: Once we're in, can we go outside and come back in the venue?

A: NO....there is a strictly enforced NO RE-ENTRY POLICY!

Q: How do I book my band?

A: Please refer to the booking section of this site.

Q: How much is it to rent the Agora?

A: This price varies. Please call the Agora Box Office or email booking@clevelandagora.com to answer any questions.

Q: Can I be added to the guest-list?

A: No, guest passes are not issued by the venue.

Q: How do I buy a backstage pass?

A: You don't....backstage passes are issued by the band, their management, or the label. This is always determined by them, NEVER by the venue.

Q: Is The Agora Handicap accessible?

A: Yes, whether or not the show is in the Theatre or The Ballroom, wheelchairs can be brought in through a separate door. When arriving at The Agora, you would simply come in the main doors and alert security or staff that you need the handicap ramp door opened, and they will escort you in.

Q: What is the neighborhood like?

A: We're located about a mile east of Cleveland State University. It's an industrial area, made up of mostly businesses and warehouses...it's patrolled regularly by Midtown Security.

Q: Is [fill in your favorite band name] coming to the Agora?

A: Concerts are announced on our show page and our mailing list as soon as they are confirmed. We do not announce shows or information about shows until it is official.

Q: Is there a designated smoking area?

A: Yes. There is an attached deck outside. Security will check you out and then back in. If you leave the deck you will be required to repurchase a ticket to regain access to the venue.